Member Verifications

Member verification is a new requirement introduced as part of Payday Super. This is performed by sending a Member Verification Request (MVR) to the payee's super fund.

In seSQue Payroll, member verifications are managed from the payee's Superannuation tab.

To verify a payee's membership with their super fund, follow these steps:

1. Open the payee record.

2. Select the Superannuation tab.

3. Confirm that the payee's superannuation details are correct.

4. Click on the Verify Membership button.

5. Wait for the verification result.

Most super funds respond within 24 hours.

A successful verification is required before the first contribution to a payee's chosen super fund.

You may request another verification if details that may affect the payee's identification by the super fund have changed, for example the payee's name, date of birth, member number or chosen super fund.

Verification should not be used as a routine check before every contribution.

Each member verification progresses through one of the following statuses.

The current status is indicated throughout the system by a colour coded MVR badge.

Status	Badge	Description
Pending	MVR	The member verification request has been submitted successfully and is awaiting a response from the super fund.
Unmatched	MVR	The super fund could not verify the payee's membership. Review the verification errors, correct any issues where appropriate and request another member verification if required.
Indeterminate	MVR	The super fund could not complete member verification. This commonly occurs while super funds are transitioning to Payday Super and are not yet able to process Member Verification Requests (MVRs). You may submit the contribution. Continue to monitor notifications, as the super fund may still reject the contribution.
Matched	MVR	The payee's membership was successfully verified. You can proceed with their first super contribution.

To view the details of a member verification, including any errors, warnings or additional information, click its Status button.

On the Super Contribution page, use the MVR badges to quickly identify payees whose member verifications may require attention before submitting a contribution.

Ideally, all payees should display a green MVR badge, indicating that their memberships have been successfully verified, before you submit a contribution. The exception is payees for whom successful contributions have previously been submitted via seSQue Payroll, as this confirms that the member is already known to the fund.

Important: Before submitting a contribution, review the MVR badges for all payees.

• Pending (less than 24 hours): Wait for the super fund to respond before submitting the contribution.

• Pending (24 hours or more): You may submit the contribution and we will pass it to Beam for further processing. However, monitor your Beam notifications, as the contribution may still be rejected by the destination fund.

• Indeterminate: You may submit the contribution and we will pass it to Beam for further processing. However, monitor your Beam notifications, as the contribution may still be rejected by the destination fund.

• Unmatched: Review the member verification details, correct any issues and request another member verification before submitting the contribution.

When you submit a contribution, seSQue Payroll checks whether each payee meets the member verification requirements. If one or more payees require member verification, the contribution will not be submitted and a notification will explain the issue.

After resolving any member verification issues and waiting for pending verification requests to complete, submit the contribution again.